Shipping policy

At SouqBay, we're committed to delivering your orders quickly, safely, and reliably across the Gulf region. Please review our shipping policy for details on delivery times, shipping rates, and order tracking.

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📦 Where We Ship

We currently deliver to:

• 🇦🇪 United Arab Emirates (UAE)

• 🇸🇦 Kingdom of Saudi Arabia (KSA)

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🚚 Order Processing Time

• All orders are processed within 1–2 business days

• Orders placed on weekends or public holidays will be processed on the next business day

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📍 Estimated Delivery Times

Note: Delivery times may vary depending on your city and courier availability.

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💳 Shipping Rates

• UAE: AED 15
  → Free shipping on orders over AED 150

• KSA: SAR 20
  → Free shipping on orders over SAR 200

Shipping fees are automatically calculated at checkout based on your delivery address.

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🧾 Order Tracking

Once your order is shipped, you’ll receive a confirmation email with a tracking number, allowing you to monitor your delivery in real time.

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🛑 Shipping Delays & Exceptions

While we strive to deliver every order on time, delays may occasionally occur due to:

• Customs clearance

• Severe weather or public holidays

• Courier service disruptions

We appreciate your patience and understanding in such cases.

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📨 Incorrect Address Policy

Please ensure your shipping address is complete and accurate before confirming your order.
SouqBay is not responsible for delivery delays or lost packages due to incorrect or incomplete addresses.

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💬 Need Help?

If you have questions about your order or delivery status, we're here to assist.

📧 souqbaystoreofficial@gmail.com
🌍 Serving customers across the United Arab Emirates and Saudi Arabia