FAQ's
1️⃣ Do you offer free shipping?
Yes! We offer FREE shipping across Saudi Arabia and the UAE — with no minimum spend required.
Just shop and enjoy the convenience.
2️⃣ What is the estimated delivery time?
We aim to deliver within 1–4 business days, depending on your location.
Fast, reliable, and right on time.
3️⃣ Is Cash on Delivery (COD) available?
Absolutely.
COD is available across both UAE and KSA — because convenience should come to your door too.
4️⃣ Can I return or exchange an item?
Yes, you can!
You have 7 days from the delivery date to return or exchange an item.
Just make sure it’s unused and in original packaging.
🔁 See our full [Return & Refund Policy] for more details.
5️⃣ How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS so you can follow your delivery in real time.
6️⃣ What if I receive a damaged or incorrect item?
No worries — we’ve got you covered.
If your order arrives damaged, defective, or incorrect, contact us right away.
We’ll arrange a free replacement or offer a full refund, whichever you prefer.
7️⃣ Do you ship internationally?
Not yet.
We currently deliver within the UAE and Saudi Arabia only.
🌍 But stay tuned — international shipping is coming soon!
8️⃣ How can I contact customer support?
We’re always here to help.
📩 Email: souqbaystoreofficial@gmail.com
Or use the contact form on our website — we respond quickly!
9️⃣ Are your products authentic and high-quality?
Yes — 100% genuine.
We only sell authentic, high-quality products sourced from trusted suppliers.
Quality is our promise.
🔟 Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to help.
📧 Just email us at souqbaystoreofficial@gmail.com as soon as possible.
💬 Still have questions?
Reach out anytime — we're here for you.
📧 souqbaystoreofficial@gmail.com
📍 Serving customers in the UAE & Saudi Arabia