Privacy Policy
At SouqBay, your privacy is our priority. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our platform—whether you're browsing, shopping, or contacting us.
1. Information We Collect
When you use SouqBay, we may collect the following types of information:
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Personal Information: Name, email address, phone number, billing and shipping addresses.
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Order Details: Products purchased, payment method (securely processed), and order history.
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Device & Usage Data: IP address, browser type, and cookies to enhance your experience and website performance.
2. How We Use Your Information
We use your information to:
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Fulfill and deliver your orders
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Provide order confirmations, updates, and customer support
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Share promotions or updates (only if you’ve opted in)
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Improve and personalize your shopping experience
3. Your Privacy Comes First
We do not sell your personal information. We may share it only:
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With trusted third parties (e.g., shipping providers) necessary for fulfilling your order
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When required by law in the United Arab Emirates or Saudi Arabia
4. How We Protect Your Data
We implement industry-standard security measures to protect your data, including:
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SSL encryption for safe browsing
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Secure, encrypted payment gateways
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Restricted access to personal information within our team
5. Your Rights (UAE & Saudi Arabia)
As a customer, you have the right to:
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Request access to your personal data
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Ask us to correct or delete your information
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Unsubscribe from marketing communications at any time
📧 To make a request, contact us at: souqbaystoreofficial@gmail.com
6. Cookies & Tracking Technologies
We use cookies to:
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Remember your cart and preferences
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Suggest products based on your activity
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Improve site speed, security, and performance
You can manage or disable cookies through your browser settings at any time.
7. Updates to This Policy
This Privacy Policy may be updated from time to time. The latest version will always be available on our website.
8. Contact Us
If you have any questions or concerns about this policy or your personal data, please contact us:
📧 souqbaystoreofficial@gmail.com
🌍 Serving customers across the United Arab Emirates and Saudi Arabia